Coordination of on-site delivery and installation services nationwide for your
next project.

Program highlights include:

• Free Field dimensions and site assessment
• Furniture assembly and installation by KI certified, factory trained installation crews
• Panel Systems
• Office Seating
• File Cabinet Ganging & Leveling
• Full Height Walls
• Computer Lab Furniture
• Tables
• Auditorium and Lecture Hall Seating
• Fully insured crews with proof of liability certificate
• Coordination of multiple factory shipments into a seamless project staged and installed in phases
• Special delivery – including inside walk-up delivery, hoist and crane services
• Unpacking and carton removal
• Free digital photos documenting daily install progress from an on-site supervisor Status reports with progress against plan
• Resolution of punchlist items and freight claims with factory representatives
• Access to union, non-union and MBWE installation crews
  Furniture reconfiguration
• On-site supervisor conducts final walk through to ensure quality satisfaction
• Ease of purchasing – one quote, one invoice from KI
• KI Services Detail Overview

Installation Management - The KI installation office/warehouses are thru out the USA. This allows KI to respond to all service needs in a quick and efficient manner. The KI Installation Manager team is available as an option or alternate to ORG/CEC. KI’s staff is made up of factory trained Regional managers and installation supervisors.

Installation Service - KI provides installation services nationwide. We have taken a great deal of pride in the fact that we will install and support a one (1) piece project through the project management cycle and follow up the same way we would a 1000 piece project. KI has never turned down an installation project.

Factory Trained Supervisors - KI requires all of their installation supervisors to go through factory training. This gives the supervisor a clear understanding of systems and freestanding furniture product lines. A great deal of time is spent learning the paperwork procedures and the importance of accurate and timely information.

Pre-installation Meeting - In preparation for an installation, the KI installation manager along with the on-site project supervisors will attend an introductory meeting held with the end user and facility personnel. This meeting is used for refining the installation process with the project team. The coordination of the installation details are discussed and all unforeseen logistical issues can be dealt with ahead of time. The roles of each key player, such as electricians, phone, and data contractors are agreed upon for the installation process. Coordination of elevator and loading dock times are discussed in detail. A pre-site checklist is created to provide a method of communication between the installation manager and the end user. This is also used to verify that all necessary installation issues have been arranged prior to the delivery dates. This enables all parties involved to avoid costly delays.

On-site Management
All deliveries and installation will be coordinated through the KI on-site supervisor and the installation manager. KI will be responsible for noting any product discrepancies or damages and passed along to the Project Manager. A thorough inventory is done for all deliveries. If shortages or damages occur, a truck shortage report is sent to the factory within 24 hours of the truck unload.

KI will be responsible for protecting all elevators, doors, walls, and carpeting in the areas pertaining to the install. An initial walk thru of each area will be done by the KI on-site supervisor and a facility person to note any discrepancies prior to installation. A final walk thru of the area will also be done. All trash will be taken out of the installation area daily and disposed of by KI installers at a location off the premises.

Inspection and Acceptance
Upon completion of each phase KI will develop an acceptance form of punch list items. The acceptance form serves two purposes. The first purpose is to document any and all concerns relative to product quality and/or installation workmanship. The second purpose of this form is to be used as a billing document. This acceptance form will be generated from a walk thru done by the end user and the KI on-site supervisor. Once the acceptance form is acknowledged and signed KI will coordinate with the Project Manager to expedite any go back items.

KI will ensure that at completion of each phase all workstations will be cleaned and made ready for move in.

Installation and Delivery Documents

Pre-Site Check List - This form is used to document the pre-installation meetings and/or phone conversations with the project manager. All of the relevant information needed for organizing each phase of the installation is tracked on this form. Copies of this form for each phase will be provided to the Project Manager, as well as the end user.

Truck Shortage/Damage Report - This form is used by the KI installation supervisor whenever a shortage or damage is detected at the time of a truck delivery.

Acceptance Form - Upon completion of the installation of each phase of the project, an acceptance form will be generated from a walk thru by the KI installation supervisor and the project manager. This document will list all concerns relative to product quality and/or installation workmanship. Each workstation is compared to the drawings to assure all items are present and properly installed to the project manager's satisfaction. This form is also used for billing purposes. It documents that all work has been successfully completed.

Project Shortage Report - A project shortage report will be sent to Project Manager along with the Acceptance Form. This report consolidates all items listed out by workstation on the Acceptance Form. This report may differ from the Truck Shortage/Damage Report because it may include items that the project manager may consider unacceptable.

Daily Project Diary - A project diary is a chronological report of the progress of the installation. This report will give the installation coordinator a daily update including digital photographs of the on site progress. KI installers will email this daily report to the appropriate staff.